Robert Starkie, along with his wife who was pregnant, 2 daughters, and four other relatives, showed up at the airport only to find out that their flight had been canceled due to the license of the pilot flying the aircraft was expired. The next flight home that was available didn’t depart for another 5 days. However, easyJet couldn’t guarantee the family that they would have seats, and they would only pay for the family’s accommodations for 2 nights. Due to commitments to work, the family didn’t have a choice but to pay 800 pounds in order to get home on a Thompsonfly flight 3 days later.

Following a relaxing week, the family arrived at the Las Palmas Airport to return home on an easyJet flight. Their flight had been canceled, and passengers were being given other seats for the next flight out, which departed 2 days later and were first come, first serve. However, by time they reached the counter, all of the seats were full. They were told that they had to wait another 3 days for the next flight alongside 25 other passengers that were stranded as well. Because Mr. and Mrs. Starkie had to be back in time to move and for work, they were forced to find another flight home with another airline. When the family returned, they complained to easyJet, and the carrier has agreed now to pay them almost 3,500 pounds to compensate and refund the cost of their flights and hotel accommodations. However, Mrs. Starkie, who was 5 months pregnant, stated that it was a traumatic way for their holiday to end, and she spent 2 of the days crying.

An easyJet spokesman said that they have told the passengers they will get a refund for their flight home with the alternative airline, the extra accommodation, as well as EU passengers compensation of 312 pounds for each person.

Find out more at: www.easyjet.com