The British Airports Authority has been warned by the Civil Aviation Authority that they may face more fines if they fail to increase the level of customer service at the Stansted Airport in London. The Civil Aviation Authority said that they are acting on the finding by the Competition Commission that the service performance of the airport has been unacceptably low at times during the last 5 years.

The British Airports Authority has already been given nearly £8 million in fines during the year after missing targets set for service, as well as for landing fees, at the Gatwick Airport and Heathrow Airport. They may even be made to give up to a 7% rebate of their airport charge revenues to airlines. The services that are measured include: passenger security queues, baggage reclaim, seating availability, cleanliness, services that are delivered direct to carriers, flight information, and wayfinding.

In a statement, the Civil Aviation Authority said they are putting a financial incentive regime into place for delivering good service quality consistently to carriers and passengers. The adequate services must fall in line with those that are offered at both the Heathrow and Gatwick airports.

The proposed regime was announced along with other charges that the Civil Aviation Authority has planned for the Stansted Airport, which are lower than what the Competition Commission recommended. The British Airports Authority said they are disappointed by the prices of the proposal, as they won’t support the expense of a second runway. They added they will keep pressing for regulatory framework.

Get more information about the group and airport at: www.baa.com -or- www.stanstedairport.com