www.heathrowairport.com

In a poll that was done by “Which?” magazine, the London Heathrow Airport has been voted the worst UK airport for customer satisfaction. Terminals 2, 3 and 4 came out among the worst, however, these terminals were followed very closely by the two terminals in Gatwick Airport.

On the up side, the new terminal 5 at London Heathrow Airport finished mid-range when stacked up to other terminals. It revived a better score due to its great places to eat and shop. Also, many passengers noted that they like the look and feel of the new terminal compared to the other terminals located in London Heathrow Airport.

Finishing at the top of the table was the Blackpool Airport with an 80% in customer satisfaction. In second place was the London City Airport with 78%. Out of the airports owned by the British Airports Authority, Southampton scored the highest with 71% for customer satisfaction. Other airports were included in the results as well.

The results of the poll show that 23% of poll takers found their experience at airports stressful. However, this number jumped up to 45% for people who used London Heathrow Terminals 1 through 4.

Experts did point out that it seems like the people who took part in the poll prefer the short-haul trips offered by regional airports. However, for people who are looking for long-haul trips, airports like Gatwick and London Heathrow Airport will still need to be used. They also pointed out that the results from the poll prove that the larger airports do need to focus on better service for passengers.

For more information visit: www.heathrowairport.com