A family that booked a holiday last August in Tunisia with Thomson Holidays was offered a compensation of only 3 pounds when they told the company of their disastrous trip.  Corporal Phil Trask, who just returned from an Iraq tour of duty, spent over 2,000 pounds on the holiday on the internet, with is wife and 2 children, thinking that he was purchasing a room in a 4-star hotel with a view of the sea.  He is now suing Thomson Holidays.

When the family arrived in Tunisia, they found that the room they booked was dirty, and the staff didn’t do anything to make an improvement, even though they made numerous complaints to the management.  Plus, the room didn’t have a sea view at all, and it was only in a 3-star hotel.  Corporal Trask also says that they had go out to east most of the time, because the menu of the hotel was so bad.  There were also archery events that the children were promised on an advertisement on the website that didn’t happen due to the fact that the course for it hadn’t even been built.

The Corporal made his claim to Thomson Holidays, and all that they sent him was a cheque for 3 pounds.  However, another cheque followed shortly afterwards for 12 pounds as compensation to the family for the hoiday.  Later on, the firm also offered them 300 pounds, but the Corporal wants at least a 75% refund for the cost of the holiday, he says.  There is a hearing planned to take place on the 11th of July at Carlisle County Court.

To learn more about Thomson Holidays bookings, go to www.thomson.co.uk